Privacy Policy

Overview

This Privacy Policy describes how Orchwood (“we,” “us,” or “our”) collects, uses, and shares your information when you use our websites, products, services, or otherwise form a relationship with us. This policy is designed to provide transparency into our privacy practices and principles.

We are committed to treating your personal information with care and respect. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you use our sites, products, or services, or otherwise interact with us, we may obtain data from you and the devices you use. The categories of information we collect include:

Personal Identifiers: Such as your real name, alias, postal address, email address, phone number, unique personal identifier, online identifier, Internet Protocol (IP) address, and account name.

Commercial Information: Including records of products or services purchased, obtained, or considered, as well as other purchasing or consuming histories or tendencies.

Internet or Electronic Network Activity Information: Including browsing history, search history, and information regarding your interaction with our website, applications, or advertisements.

Inferences: Such as preferences, interests, and likes derived from your interactions with us.

We collect this information when you:

• Register for an account or create a profile on our website
• Place an order for plants, flowers, seeds, or other products
• Subscribe to our newsletter or email communications
• Participate in surveys, promotions, or contests
• Contact our customer service team
• Browse our website or interact with our content
• Request a catalog or other informational materials

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery
• To communicate with you about your orders, account, or customer service inquiries
• To send you marketing communications, promotional offers, and catalogs (with your consent where required)
• To personalize your shopping experience and provide product recommendations
• To improve our website, products, and services
• To conduct analytics and understand how our website and services are used
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with legal obligations and enforce our terms and conditions

How We Share Your Information

Orchwood does not rent or sell your personal information to third parties. However, we may disclose your information in the following circumstances:

Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, delivering packages, sending communications, and providing customer service. These providers are contractually obligated to use your information only for the purposes of providing services to us.

Legal Requirements: We may disclose your information if required to do so by law, or in response to valid requests by public authorities.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect the information or with your consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our services, make personal offers, and enhance your experience. Cookies are small data files that are transferred to your browser or device and allow us to recognize your browser and tell us how and when pages and features on our website are visited.

We use the following types of cookies:

Essential Cookies: Necessary for the website to function properly, enabling core functionality such as security, account management, and checkout processes.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Marketing Cookies: Used to track visitors across websites and display relevant advertisements.

Preference Cookies: Enable the website to remember choices you make and provide enhanced, personalized features.

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

Third-Party Advertising and Analytics

We may allow third parties to serve advertisements on our behalf and to provide analytics services. These third parties may use cookies, web beacons, and other technologies to collect information about your use of our website and other websites. This information may be used to analyze and track data, determine the popularity of certain content, and deliver advertising and content targeted to your interests. We do not control the tracking technologies used by third parties or how they may be used.

Data Security

All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. We implement a variety of security measures designed to maintain the safety of your personal information, including encryption, access controls, and secure data storage. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active, as needed to provide you with our services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your personal information is no longer needed for these purposes, we will securely delete or anonymize it.

Your Rights and Choices

If you are a resident of certain states or countries, you may have the right to:

• Know what personal information we collect, use, and disclose about you
• Access your personal information
• Correct inaccurate personal information
• Delete your personal information
• Transfer your personal information to another entity (data portability)
• Restrict the processing of your personal information
• Opt out of the sale or sharing of your personal information
• Opt out of targeted advertising

If you choose to exercise any of these rights, we will not discriminate against you. To exercise your privacy rights, please contact us using the information below.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information, including the right to:

• Request disclosure of the categories and specific pieces of personal information we have collected about you
• Request disclosure of the categories of sources from which your personal information was collected
• Request disclosure of our business or commercial purpose for collecting your personal information
• Request disclosure of the categories of third parties with whom we share your personal information
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information

To submit a request under the CCPA/CPRA, please contact us at orchwood@gmail.com or call us at (706) 289-1075.

Email and Marketing Communications

You can control how and when you want to receive marketing emails from Orchwood. You may opt out of receiving promotional communications from us by clicking the “unsubscribe” link at the bottom of any marketing email, or by contacting us at orchwood@gmail.com.

Please note that opting out of marketing communications will not affect administrative emails about your account, transactions, or changes to our policies.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from users under the age of 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe we have inadvertently collected information from a child under 18, please contact us immediately.

Links to Third-Party Websites

Our website may contain links to third-party websites, services, or applications that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For material changes, we may also notify you by email or through a prominent notice on our website. Your continued use of our website after any modifications constitutes your acknowledgment of the changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: